Frequently Asked Questions

Buy & Sell

Buying Crypto Currency has never been easier! All you have to do is click the Buy button, and enter a quantity to buy. The rates and total amounts will be populated in real time and once you click the Buy button again, verify your security code, your transaction will be executed instantly. No need to check back later or worry about the transaction being executed. As long as you have a balance in your account, you can buy any coin on our platform instantly and without worry. Sell works the same way, with rates and totals in real time and instant execution of your order.
To transfer your coin to the Xpesa app, click on Receive on your home screen. Your public addresses for all the coins we support will be listed. If you click on any of the currencies on the list, you will be given the ability to punch in your transaction ID or hash of your transfer from another wallet and we will ensure your transfer is credited to your account immediately. You can start selling or buying your Coins immediately after.
A full schedule of pricing is available on this https://xpesa.io/fees-for-services-on-xpesa/ Every Buy and Sell order will attract fees of 1%. Cost of deposit via Bank Transfer 1.5% Cost of withdrawal 0% Brokerage on purchase of 
cryptocurrency 1% Brokerage on sale of
 cryptocurrency 1% This includes the following pairs: INR to BTC 1% INR to ETH 1% INR to BCH 1% INR to LTC 1% All fiat to crytocurrency and cryptocurrency to fiat trades at 1% commission.
Every buy, sell and transfer order on the platform is executed instantly.
On the top left corner of the app screen, is the Menu button. This gives you access to your profile, settings, account summary, account statement, transaction history, ID verification details, your support tickets, a little about us as a company, terms and conditions to use Xpesa, our privacy policy and some frequently asked questions.

Deposit and Withdrawal

UK/EU: Depositing funds couldn’t be easier, just click the Deposit button and you can make a deposit directly to our local bank account/s with the details below and email us a receipt of the deposit. We will credit your account with funds as soon as they have been realized in our accounts. India: Depositing funds couldn’t be easier, just click the Deposit button and you can make a deposit directly to our local bank account/s via Netbanking, or UPI.
Withdrawing funds couldn’t be easier, just click withdraw button and enter the amount you’d like to withdraw. You will be re-directed to the page with confirmation stating withdraw request received successfully. We will transfer the withdrawal amount after deducting withdrawal fees with in 1 business day.
For any support on your payments, please email us at support@xpesa.io
Please email us your new bank account details to support@xpesa.io , and we will update them once we have verified them.
EU/UK: For institutional deposits, NEFT and RTGS payments, please reach out to us at otc@xpesa.io to receive details of our bank accounts. If you are already a customer, please email us at support@xpesa.io along with reference number to update your wallet balance. India: For larger deposits than those allowed by UPI and Netbanking, you may do an NEFT/RTGS transfer to our bank account details as below: Renaissance Digital Systems Pvt. Ltd. Account Number 50200047944312 IFSC HDFC0000485 Our address and company information can be found on the footer of this website.

Send and Receive

Click the Receive button on the Home Screen to see the addresses for all tokens we support.
To receive token from someone else on Xpesa, just ask them to send to your phone number or use the QR code on your Receive screen, to receive from outside the Xpesa wallet, click on Receive on your home screen. Your public addresses for all the tokens we support will be listed. If you click on any of the currencies on the list, you will be given the ability to punch in the transaction ID or hash of your transfer from another wallet and we will ensure your transfer is credited to your account immediately. You can start selling or buying your tokens immediately after.
To send Bitcoin and other Cryptocurrency to someone else on Xpesa, all you require is their phone number. To send outside Xpesa, please enter the external blockchain address and your transfer will be facilitated immediately.
Your trade history is on the Trade History tab on the Menu.
All transactions are executed instantly and only if the receiver of currency agreed to the fact that they have received a transfer that was not meant for them, and allow us to rectify it, do we have the authority to withdraw or cancel a transaction from any users wallet.
Please get in touch with us at support@xpesa.io and we will reach out to the customer you sent tokens to. In the event that the customer acknowledges receiving it in error, we will remit it from their account to yours.

© Xpesa Limited 2019